Terms & Conditions

1. Introduction

a) The domain name www.Terra Crafts.com (hereinafter referred to as “Website”) is owned by Terra Crafts Clay Creation a company incorporated under the Companies Act, 1956 with its registered office at Karukappadam (Jn) Eroor P.O North End Tripunithura Ernakulam Dist Kerala -680306 (hereinafter referred to as “Terra Crafts” or “Terra Crafts.com”).

b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Terra Crafts at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

2. Services Offered

Terra Crafts provides an Internet-based “Service” through the Web Site. It enables users to purchase merchandise such as earthen cookware & tableware (collectively, “Products”). The Products can be purchased through the Website through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, return policy, etc. and all of which are incorporated here by reference. In addition, these terms and policies may be further supplemented by Product specific conditions, which may be displayed on the webpage of that Product.

3. Privacy Policy

The User hereby consents, expresses and agrees that he or she has read and fully understands the Privacy Policy of Terra Crafts. The user further consents that the terms and contents of such Privacy Policy are acceptable to him or her.

4. Copyright Policy

The User agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or images obtained from the Website. Limited reproduction and copying of the content of the Website are permitted provided that Terra Crafts’s name is stated as the source and prior written permission of Terra Crafts is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

5. User Conduct and Rules

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

(a) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; (b) Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; (c) Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents; (d) Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer; (e) Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; (f) Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; (g) Violate any code of conduct or other guidelines, which may be applicable for or to any Service; (h) Violate any applicable laws or regulations for the time being in force in or outside India; and (i) Violate, abuse, unethically manipulate or exploit any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere. (j) You shall not use any “deep-link”, “page-scrape”, “robot,'' “spider” or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve our right to bar any such activity. k) You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means. (l) You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website. (m) You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by Us including the terms Terra Crafts, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Terra Crafts or our product suppliers or artisans or otherwise tarnish or dilute any of our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. (n) You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website. (o) You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity. (p) You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use or to solicit the performance of any illegal activity or other activity which infringes on our rights or others. (q) You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

6. User Warranty and Representation

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you about the Services rendered by Terra Crafts.

7. Exactness Not Guaranteed

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. Terra Crafts hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. Our products are handicraft products, which are meticulously handmade by artisans one piece at a time. Due to this process, there may be slight variations in shape, size and colour from one item to the other. Such variations are inherent in the manufacturing of handmade products. Therefore, the Product pictures on Terra Crafts may not be identical to the Product that you receive.

8. Links to Third Party Sites

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Terra Crafts or the Website and Terra Crafts is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Terra Crafts is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Terra Crafts.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Terra Crafts or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

9. Pricing

Prices and availability are subject to change without notice or any consequential liability to you. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

While Terra Crafts strives to provide accurate products, services and pricing information, typographical and other errors may occur. If a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Terra Crafts may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Terra Crafts will have the right to modify the price of the product or service and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Terra Crafts cancels the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made as per the Cancellations, Returns & Refunds Policy.

We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

10. Shipping & Delivery

Your shipping address, pin code will be verified with the database of Terra Crafts before you can proceed to pay for your purchase. In the event your order is not serviceable by our delivery partners or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Terra Crafts, in such cases, Terra Crafts will not be responsible for the non-delivery of the product. Terra Crafts will not deliver items internationally.

In case you book multiple items in one order, Terra Crafts would endeavour to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics’ issues. If you purchase multiple Products in a single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.

11. Product Return

We do not accept products that are returned and no refund will be provided after it is handed over to the customer or if it is not liked by the customer. In case the customer wants to check the quality of the product, you may open it in front of the delivery boy. We will either replace the damaged item or refund the money only if the delivery boy approves the damage. We won't accept any returns and no refund will be provided if the damage has occurred from the customer's side.

12. Governing Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Kerala.

13. Report Abuse

As per these Terms, users are solely responsible for every material or content uploaded onto the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to terracrafts@yahoo.com.

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