In case the recipient is not available to accept the delivery in places such as hospitals, offices and other public areas, the products will be handed over to any other person as advised by the recipient.
In case of residential deliveries, if the recipient is not at home, the products will be handed over to the neighbours only if they are willing to accept the delivery.
We do not accept orders for delivery at airports and railway stations.
In case you are gifting, we refrain from calling the recipient for directions because we don't want to ruin your surprise. But if the delivery person is unable to locate the address or in case of other emergency situations, we may need to contact the recipient. Hence we request you to provide accurate and detailed information to ensure correct, prompt and a surprising delivery.
In case of incorrect information, we will not be responsible for wrongful delivery.
If it is an anonymous delivery and the recipient refuses to accept the products, no refund will be issued.
Cities/areas falling outside our delivery limit will require additional delivery charges as we will arrange for delivery from the nearest city or location where we are present.
We do not accept products that are returned and no refund will be provided after it is handed over to the customer or if it is not liked by the customer. In case the customer wants to check the quality of the product, you may open it in front of the delivery boy. We will either replace the damaged item or refund the money only if the delivery boy approves the damage. We won't accept any returns and no refund will be provided if the damage has occurred from the customer's side.
There are many aspects of logistics involved in each order and hence we cannot guarantee delivery at a specific time of the day. However, if there is a particular time slot you prefer, we request you to mention it in the order form.
Service providers in different cities have varied schedules and hence we cannot guarantee delivery at a specific time.
Please ensure that you provide precise and correct information. As our service providers are locally based, they will try their best to ensure timely delivery. We deliver to residential as well as office addresses, so you can request the delivery at the location of your choice.
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